RV Repair & Service FAQ
Clear answers to common questions about mobile RV repair, diagnostics, pricing, electrical systems, A/C and furnace service, plumbing, slides, leveling, appliances, tanks, inspections, warranties, owner education and what to expect from MilTech RV.
Start With the Right Information
Tell us what the RV is doing, where it is located, and the year, make and model. Photos, fault codes, component labels and model numbers are encouraged.
Most repair visits begin with a service call and diagnostic time. We diagnose the concern, explain the findings and obtain authorization before additional work whenever practical.
Getting Started FAQ
What should I send before scheduling?
Send the RV year, make and model, location, a clear description of the concern, and helpful photos, fault codes or component model numbers.
Do you come to RV parks and campgrounds?
Yes, where on-site mobile service is permitted by the property.
Can you diagnose by phone or video?
We offer phone and video consultation, but remote help cannot replace hands-on testing for every problem.
Service Areas & Scheduling FAQ
What areas do you serve?
Greater Des Moines during the Iowa season and the Yuma, Arizona area during the winter season.
How far do you travel?
Our normal service area is approximately 30 miles. Extended travel is $2 per mile when accepted.
Do you offer same-day service?
Same-day availability depends on schedule, location, parts and the type of problem.
Pricing, Diagnostics & Authorization FAQ
What is the standard service call?
The standard mobile service-call fee is $75.
What is your diagnostic rate?
The first diagnostic hour is $150. Additional authorized labor is $150 per hour.
Why do you charge for diagnosis?
Diagnosis is the testing process used to isolate the cause before parts are replaced.
Will you get approval before additional work?
Yes. Findings and repair options are discussed before additional authorized work whenever practical.
Electrical, Battery & Charging FAQ
Do you diagnose 12V and 120V electrical problems?
Yes. We diagnose many RV power-loss, outlet, breaker, fuse, converter, inverter and wiring concerns.
Can you diagnose batteries that will not charge?
Yes. The cause may involve the battery, converter, inverter/charger, DC-DC charger, wiring, disconnects or protection devices.
Do you work on converters and inverter/chargers?
Yes, when the equipment is accessible and appropriate for mobile service.
A/C, Furnace & Climate Control FAQ
Do you repair RV roof air conditioners?
Yes. We diagnose many start-component, control, fan, electrical and compressor-related concerns.
Can you replace an RV air conditioner?
Yes, when replacement is compatible and safe to perform at the service location.
Do you service RV furnaces?
Yes. We diagnose many 12V power, airflow, ignition and control concerns.
Plumbing, Pumps & Water Heaters FAQ
Do you repair RV plumbing leaks?
Yes. We diagnose many accessible freshwater leaks, fittings, valves, faucets and pump problems.
Can you diagnose a water pump that runs but gives no water?
Yes. Causes can include air leaks, clogged strainers, valve positions, pump problems or restrictions.
Do you repair RV water heaters?
Yes. We service many Suburban, Atwood/Dometic and tankless water-heater concerns.
Slides, Leveling & Jacks FAQ
Do you repair RV slide-outs?
Yes. We diagnose many Schwintek, SlimRack, SureSlide, through-frame and Accu-Slide concerns.
Do you work on automatic leveling systems?
Yes. We diagnose many accessible electric and hydraulic leveling systems.
Do you perform major slide-room rebuilds?
No. Major structural slide-room rebuilds are outside our normal mobile scope.
Awnings, Roofs & Sealants FAQ
Do you repair RV awnings?
Yes. We service many awning motors, arms, fabric, switches and accessible hardware.
Do you repair RV roof leaks?
We diagnose roof and sealant concerns and perform many sealant repairs.
Do you replace complete roof membranes?
No. Full roof membrane replacement is outside our normal mobile scope.
RV Appliances FAQ
Do you diagnose RV refrigerators?
Yes. We diagnose many power, control, ventilation, temperature and accessible LP-related concerns.
Do you work on ranges and ovens?
Yes, for many accessible ignition, LP-supply and control concerns.
Why is the freezer cold but the fridge warm?
Possible causes include airflow, thermistor, ventilation, icing, controls or cooling performance. Testing is needed.
Holding Tanks, Sewer & Tank Rescue FAQ
What is RV Tank Rescue?
It is MilTech RV’s holding-tank cleaning service for buildup, slow drainage, odors and sensor problems caused by contamination.
How much does Tank Rescue cost?
Typical pricing is $275 for one tank, $325 for two and $375 for three. Each additional tank is $75. Other charges may apply.
Do you repair waste valves and sewer fittings?
Yes. Accessible gate valves, termination valves and sewer fittings can often be repaired.
Do you replace black tanks?
No. Black-tank replacement is outside our normal mobile scope.
RV Inspections FAQ
Do you perform pre-purchase RV inspections?
Yes. MilTech RV provides independent buyer-focused inspections with documented findings and photos.
Who performs the inspection?
An NRVIA Certified RV Inspector.
Do I receive a written report?
Yes. Findings are documented in a digital report with photos and categorized findings.
Does an inspection guarantee nothing will fail later?
No. Inspections are non-invasive and reflect accessible conditions at the time of inspection.
Warranty, Service Contracts & Parts FAQ
Do you work with warranties or extended-service contracts?
Yes, when the administrator permits mobile service and the claim process fits the work.
Who decides if warranty work is covered?
The manufacturer or service-contract administrator decides coverage, deductibles and reimbursement.
Do you install customer-supplied parts?
We can install some customer-supplied parts, but those parts are not covered by our parts warranty.
Owner Education & Consultation FAQ
Do you provide new RV owner orientation?
Yes. We provide one-on-one orientation covering major systems, hookups, setup and everyday operation.
Do you offer group education?
Yes. Educational talks and group sessions can be arranged for parks, resorts and clubs.
Can I book a phone or video consultation?
Yes. Phone/video consultation is $75 for the first hour.
Mobile-Service Limits & Safety FAQ
What work is outside normal mobile scope?
Examples include full roof membrane replacement, major structural rebuilds, major slide-room rebuilds, collision/body repair, internal generator engine repair and black-tank replacement.
What should I do if I smell propane?
Shut off LP if it can be done safely, ventilate, avoid ignition sources and use emergency services when there is immediate danger.
What should I do with an active water leak?
Turn off city water or the water pump if safe and limit further damage before service.
Policies & What to Expect FAQ
Will you explain what you found before repairing it?
Yes. We diagnose, document and explain findings before additional authorized work whenever practical.
Can an estimate change after diagnosis?
Yes, if testing reveals a different cause, added damage or inaccessible components. Additional work is discussed before authorization.
Do you guarantee a repair will prevent future unrelated failures?
No. Repairs address the diagnosed condition and authorized work; other RV systems may fail independently.
Tell Us What Your RV Is Doing.
Include the RV year, make, model, location and a clear description of the concern. Photos, fault codes and component model numbers can help us determine the best starting point.