Our Policies

1. PRICING & PAYMENT TERMS
• Mobile Service Call Fee: $75.00
• Initial Diagnostic Fee: $150.00 * Includes up to the first one (1) hour of diagnostic labor.
• Standard Labor Rate: $150.00 per hour, billed in 15-minute increments after the initial diagnostic hour.
• Emergency / After-Hours Labor Rate: $200.00 per hour.
• Travel Fee: $2.00 per mile beyond MilTech RV’s 30-mile standard service area.
• Parts, materials, shipping, disposal fees, applicable taxes, and special-order fees are additional unless specifically included in a written estimate.

The Mobile Service Call Fee and Initial Diagnostic Fee are due before dispatch or service begins. All additional approved labor, parts, materials, travel, taxes, and other charges are due upon completion of service unless another arrangement is approved in writing.
Diagnostic fees are non-refundable.

2. DIAGNOSTIC AUTHORIZATION - The Customer understands and agrees that diagnosis is a process of identifying the cause of a reported issue. The Customer authorizes MilTech RV to perform reasonable testing, inspection, and troubleshooting necessary to evaluate the concern described above.
The Customer authorizes MilTech RV to perform reasonable inspection, testing, and troubleshooting necessary to evaluate the reported concern.

The Customer understands that:
• Diagnosis is based on the conditions, symptoms, components, and systems accessible at the time of service.
• Additional labor may be needed to remove covers, access wiring, inspect components, operate systems, or safely perform testing.
• Diagnostic time is payable even if the Customer declines recommended repairs.
• Diagnosis does not guarantee a repair can be completed in the field or by MilTech RV.
• Hidden, intermittent, secondary, or unrelated issues may exist and may not be identifiable during the initial diagnosis.
• MilTech RV may recommend manufacturer support, a dealership, a specialty repair facility, or another qualified provider when a repair is outside the scope of mobile service or cannot be safely completed on-site.

AUTHORIZATION LEVEL
☐ Diagnostic Only — Customer authorizes diagnosis only. No repair work beyond diagnosis may be completed without additional approval.
☐ Authorized Repair Limit — Customer authorizes MilTech RV to perform approved repairs, obtain necessary parts and materials, and incur charges up to: Not-to-Exceed Amount: $____________________

This amount includes approved labor, parts, materials, taxes, travel, and other job-related charges. Charges above this amount require Customer approval by signature, phone, text message, or email.

3. PARTS, MATERIALS & REPAIR AUTHORIZATION - The Customer authorizes MilTech RV to obtain and install approved replacement parts, supplies, sealants, and materials necessary for authorized work.

The Customer understands that:
• Parts availability, backorders, shipping delays, discontinued products, and manufacturer changes are outside MilTech RV’s control.
• Special-order, non-returnable, electrical, custom, or high-cost parts may require payment in full before ordering.
• Returned parts may be subject to supplier restocking fees, return shipping costs, and supplier return eligibility requirements.
• Manufacturer warranty processing may require proof of purchase, inspection, return of the failed part, and processing time.

CUSTOMER-SUPPLIED PARTS - If the Customer supplies any part or material:
• MilTech RV provides no warranty on the customer-supplied item.
• The Customer is responsible for part compatibility, fitment, condition, and completeness.
• Additional labor may be required if the part is defective, incompatible, incomplete, damaged, or improperly fitted.
• MilTech RV may decline installation of any part that appears unsafe, incorrect, damaged, or unsuitable for the repair.

4. WARRANTY -
Labor Warranty - MilTech RV provides a 30-Day Limited Labor Warranty from the date of service. This warranty covers defects in workmanship directly related to repairs performed by MilTech RV.

This warranty does not cover:
• Customer-supplied, used, salvaged, or previously installed parts
• Manufacturer defects or part failures
• Pre-existing conditions, hidden damage, or undiscovered failures
• Water intrusion, rot, corrosion, pests, rodent damage, weather, road conditions, or storage conditions
• Improper use, neglect, abuse, lack of maintenance, or failure to follow recommendations
• Related systems or components not included in the authorized repair
• Failures caused by age, wear, prior damage, prior repairs, or manufacturer defects

A workmanship concern must be reported to MilTech RV within 30 calendar days of the repair date. MilTech RV must be given a reasonable opportunity to inspect the concern before another person performs repairs or alterations to the affected work.
If MilTech RV determines a covered workmanship issue exists, MilTech RV’s remedy is limited to correcting the workmanship issue. Travel, diagnostic, and return-trip charges may apply when the reported concern is unrelated to MilTech RV’s prior repair or is caused by a separate failure or excluded condition.

Parts Warranty - All replacement parts are covered only by the manufacturer’s warranty, if any. MilTech RV does not provide a separate warranty on parts unless specifically stated in writing.

Warranty Exclusions - Warranty does not apply to:
• Customer-supplied parts or materials
• Used, salvaged, or previously installed parts
• Pre-existing failures, damage, leaks, corrosion, or defects
• Improper modifications or prior repairs
• Failures caused by age, normal wear, weather, pests, road conditions, storage conditions, or manufacturer defects
• Damage resulting from misuse, lack of maintenance, or failure to follow recommendations
• Related components that fail after service but were not part of the original repair
The labor warranty is void if another person or repair facility alters, repairs, disconnects, or otherwise works on the affected repair before MilTech RV has a reasonable opportunity to inspect the concern.

5. LIMITATION OF LIABILITY - MilTech RV is not responsible for pre-existing conditions, hidden damage, prior improper repairs, concealed wiring or plumbing defects, manufacturer defects, or failures that are not visible or accessible during service.

To the fullest extent permitted by law, MilTech RV is not liable for:
• Indirect, incidental, special, or consequential damages
• Loss of use, travel interruption, towing, lodging, rental, or trip-delay expenses
• Mold, rot, structural deterioration, water damage, or concealed leaks
• Damage caused by weather, road conditions, pests, storage conditions, corrosion, normal wear, or age
• Failures of systems or components not included in the authorized repair
• Damage caused by customer operation, misuse, neglect, or failure to follow recommendations
• Weather, wind, hail, road conditions, pests, rodents, or storage conditions
• Component age, corrosion, normal wear, or prior neglect
• Unsafe or unstable jacks, leveling systems, ground conditions, or campsite conditions
• Electrical, plumbing, propane, appliance, or structural failures outside the scope of authorized work
• Customer operation of the RV or related systems after service

The Customer understands that mobile repairs are performed in outdoor and varied conditions that may affect access, testing, repair options, and results.

6. HOLD HARMLESS AGREEMENT - To the fullest extent permitted by law, the Customer agrees to indemnify and hold harmless MilTech RV, its owners, employees, and technicians from claims, losses, damages, or expenses arising from:

• Unsafe property, campsite, driveway, storage lot, or work conditions
• Customer actions or failure to follow technician recommendations
• Pre-existing damage, hidden defects, or system failures outside MilTech RV’s control
• Inaccurate information provided by the Customer
• Failure to maintain, operate, or monitor the RV after service
This section does not apply to damages directly caused by MilTech RV’s proven negligence or intentional misconduct.

7. CANCELLATION & RESCHEDULING POLICY - The Mobile Service Call Fee may be retained or charged if the appointment is cancelled, postponed, or inaccessible within 24 hours of the scheduled appointment time.

Cancellations made with less than 24 hours’ notice may be subject to a $75 cancellation fee. Same-day cancellations, no-shows, or appointments where the RV is not accessible may be charged the full service call fee.

This helps cover reserved appointment time, travel planning, and scheduling availability.

MilTech RV may reschedule service due to unsafe weather, road conditions, a technician's illness, equipment failure, emergencies, or other circumstances beyond its reasonable control.

8. ACCESS, SAFETY & MOBILE SERVICE CONDITIONS - The Customer agrees to provide safe and reasonable access to the RV and work area. The Customer is responsible for:

• Securing pets
• Providing keys, gate codes, and site access
• Ensuring the RV is reasonably accessible and safe to service
• Providing shore power, battery power, water, propane, hookups, or other utilities needed for diagnosis or repair
• Disclosing known leaks, damage, hazards, prior repairs, or unsafe conditions
• Remaining available by phone when additional authorization is needed

The Customer authorizes MilTech RV to operate and test accessible RV systems reasonably necessary for diagnosis and approved repairs. Test driving, moving, towing, or transporting the RV requires separate customer approval.
MilTech RV may refuse, stop, or reschedule work when weather, access, unstable ground, unsafe leveling systems, unsafe jacks, electrical hazards, propane hazards, aggressive animals, or other unsafe conditions are present.
Mobile repairs are performed in varied field conditions rather than a controlled repair shop. Weather, access limitations, available utilities, parts availability, and the existing condition of the RV may limit diagnosis, testing, and repair options.

9. PHOTO & VIDEO CONSENT - The Customer authorizes MilTech RV to take photos and video necessary for service documentation, technician records, warranty support, insurance documentation, and training.

Marketing authorization is optional:
☐ I authorize MilTech RV to use non-identifying photos or video of the RV repair for marketing, social media, or educational content.
☐ I do not authorize photos or video for marketing, social media, or promotional use.
MilTech RV will not intentionally publish the Customer’s name, address, VIN, license plate, or identifiable personal belongings without separate permission.

10. COMPLETION & CUSTOMER INSPECTION - Upon completion of service, the Customer agrees to inspect the completed work when reasonably possible.

Concerns related to workmanship must be reported to MilTech RV at the time of service or within 24 hours of completion. Reporting a concern does not automatically establish warranty coverage or liability; MilTech RV must be given a reasonable opportunity to inspect the concern.

11. CUSTOMER AUTHORIZATION -  Customer Authorization must be signed before service is provided, to ensure the Customer confirms that they have read, understand, and agree to this Service Contract & Work Authorization. The Customer authorizes MilTech RV to perform the approved diagnostic work and any additional repairs or parts purchases specifically authorized by the Customer.