Legal, Policies & Disclosures

MilTech RV Repair & Inspection
1014 SE Belmont Dr Apt 8
Ankeny, IA 50021-3548
miltechrv@gmail.com
(515) 257-6021
www.miltechrv.net

Last Updated: September 25, 2026

We want our customers to know what to expect before, during, and after a service call, inspection, consultation, or other MilTech RV service. This page explains our main policies in plain language.

If you have a question about how a policy applies to your situation, please ask before work begins. We would rather answer the question up front than have you be surprised later.

Website Legal Documents

MilTech RV also maintains separate legal pages that explain how this website is used and how information is handled:

  • Website Disclaimer — explains the limits of website and educational information.
  • Privacy Policy — explains what information we may collect and how it may be used.
  • Terms of Use — explains the rules for using MilTechRV.net.

Estimates, Diagnostics, and Unexpected Findings

An estimate is based on what we know before the work begins. Sometimes an RV problem looks simple from the outside but turns out to involve more than one issue.

During diagnosis or repair, we may discover additional problems after testing components, removing an access panel, checking wiring, inspecting plumbing, following manufacturer troubleshooting steps, or gaining access to a hidden area.

If the work will go beyond the approved scope, we will explain what was found and discuss the additional work with you before proceeding when additional authorization is required.

Simple example: If an air conditioner is not starting, the initial concern may appear to be a capacitor. Testing may later show a motor, control board, wiring problem, or another issue. The original estimate does not guarantee that the first suspected part is the only problem.

Service Call, Diagnostic, Labor, Parts, and Travel Charges

MilTech RV is a mobile service business. A typical job may include more than one type of charge.

Depending on the service, your total may include:

  • A mobile service-call fee
  • Diagnostic time
  • Labor
  • Parts
  • Travel outside the included service area
  • Shipping
  • Disposal fees
  • Taxes or other approved charges

Not every job includes every charge. Your estimate, invoice, or service authorization will show the charges that apply to your specific job.

Website pricing may be updated from time to time. The pricing shown on your approved estimate or invoice controls for that specific job.

Customer-Supplied Parts

We understand that some customers prefer to purchase their own parts. In many cases, we can install customer-supplied parts if the part appears suitable for the job.

However, MilTech RV cannot provide a parts warranty on a part we did not sell or supply.

If a customer-supplied part turns out to be wrong, defective, incomplete, damaged, incompatible, or missing installation hardware, additional labor may be required.

Any warranty for a customer-supplied part remains between you and the seller or manufacturer.

Simple example: If you supply an awning motor and it does not work after installation because the motor itself is defective, additional labor to remove, test, or replace it may be billable.

MilTech RV Labor Warranty

Unless a different written warranty applies, qualifying MilTech RV repair labor is covered by a limited 30-day labor warranty.

This means that if there is a problem with the labor we performed, contact us so we can review it.

The labor warranty does not generally cover:

  • A different or unrelated component failure
  • A manufacturer defect
  • A defective customer-supplied part
  • Damage caused by misuse or accident
  • Water intrusion or damage unrelated to the original repair
  • Changes or repairs made by another person after our work
  • Normal wear and tear
  • A new problem that was not part of the original repair

The written documentation for your specific job controls if it contains different warranty terms.

Manufacturer and Extended Warranty Work

When MilTech RV performs work involving a manufacturer warranty or extended service contract, we may help with diagnosis, documentation, photographs, estimates, or repair information.

The warranty company, manufacturer, dealer, or administrator makes the final decision about what is covered.

MilTech RV does not control:

  • Whether a claim is approved
  • How much the warranty company pays
  • Deductibles
  • Parts availability
  • Shipping times
  • Processing times
  • Final reimbursement decisions

Some charges, such as a mobile service-call fee, travel, diagnostic time, or other expenses, may not be covered even when a repair itself is approved.

RV Inspection Policy

Our inspections are designed to give you a clear picture of what we can observe and test at the time of the inspection.

Unless your inspection agreement says otherwise, inspections are visual and non-invasive. We do not remove walls, flooring, sealed panels, roof membranes, insulation, underbelly material, or other major components just to look for hidden problems.

An inspection can identify many important issues, but it cannot guarantee that every problem will be found.

Examples of things that may not be discoverable during a normal inspection include:

  • Hidden water damage
  • Problems inside walls or floors
  • Intermittent electrical problems that are not happening during the inspection
  • Internal failures inside sealed components
  • Problems that only happen while driving
  • Problems that appear only during certain weather conditions
  • Conditions deliberately concealed by another party
  • Future failures

An inspection report describes what we observed at that time. RV condition can change after the inspection.

Pre-Purchase Inspections

A pre-purchase inspection is intended to help you make a more informed buying decision.

We will report what we observe, test, and document, but MilTech RV does not decide whether you should buy the RV.

You are responsible for the final decision about:

  • Whether to purchase the RV
  • How much to offer
  • Whether to request repairs
  • Whether to purchase an extended warranty
  • Financing
  • Insurance
  • Whether the RV fits your needs

We encourage customers to ask questions about the report before making a final decision.

RV Education and DIY Information

MilTech RV provides RV owner education because we believe informed owners make better decisions and are better prepared to care for their RV.

Our articles, videos, classes, presentations, checklists, and other educational materials are general information. They are not a diagnosis of your particular RV unless we have inspected or diagnosed that RV.

RV models and components vary. A procedure that is correct for one RV may not be correct for another.

Always follow your RV and component manufacturer's instructions, safety warnings, and service procedures.

DIY Safety

Some RV work can be safely handled by an owner. Other work involves serious hazards.

Potential hazards include:

  • 120-volt electrical shock
  • 12-volt high-current circuits
  • Lithium batteries
  • Propane leaks
  • Carbon monoxide
  • Hot water
  • Refrigerants
  • Moving slide mechanisms
  • Hydraulic systems
  • Leveling systems
  • Generators
  • Heavy components
  • Roof fall hazards

If you are not sure how to perform a task safely, stop and get qualified help.

Telephone and Video Consultations

A phone or video consultation can be very useful for helping identify possible causes, understanding a system, reviewing photos, or deciding what the next step should be.

However, a remote consultation is not the same as having a technician physically at the RV.

During a remote consultation, we may not be able to see or test:

  • Hidden wiring
  • Loose connections
  • Intermittent faults
  • Actual voltage, pressure, temperature, or amperage readings
  • Hidden leaks
  • Structural damage
  • Internal component failures

Because of these limits, remote guidance may be preliminary. An on-site diagnostic or inspection may still be needed.

RV Tank Rescue and Holding Tank Cleaning

Tank cleaning is intended to remove buildup and improve the condition of RV holding tanks and related plumbing.

The amount of time and work required can vary depending on the condition of the tank.

Conditions that can make a tank cleaning more difficult include:

  • Hardened waste
  • Waste pyramids
  • Foreign objects
  • Damaged valves
  • Restricted plumbing
  • Pre-existing leaks
  • Deteriorated fittings
  • Long-term buildup
  • Previous improper tank treatment

Standard tank cleaning does not automatically include repairs. If we find a damaged valve, leaking fitting, broken plumbing, or another repair issue, we will explain what we found and discuss the next step with you.

Photos, Videos, and Service Documentation

Photos and videos are an important part of modern RV service and inspection work.

MilTech RV may take or receive photos or videos for:

  • Diagnosis
  • Inspection reports
  • Estimates
  • Warranty claims
  • Parts identification
  • Before-and-after documentation
  • Customer explanation
  • Service records

Service documentation does not automatically mean we can use identifiable customer or RV photos for advertising.

If we want to use identifiable photos for marketing, social media, or other promotional purposes, separate permission may be requested.

Customer Information and Accuracy

Good information helps us serve you more efficiently.

When requesting service, please provide accurate information about:

  • Your RV year, make, and model
  • Your service location
  • The problem or symptoms
  • Previous repairs
  • Recent changes or modifications
  • Component model numbers when available
  • Serial numbers when requested
  • Photos or videos when helpful

Incorrect or incomplete information can affect parts ordering, estimates, scheduling, and diagnosis.

Payment Processing and Customer Records

MilTech RV uses third-party business services to help us manage appointments, estimates, invoices, payments, records, email, files, and website functions.

These providers may include payment processors, scheduling systems, cloud storage providers, email providers, and business-management tools.

For more information about how customer information is handled, please review our Privacy Policy.

Affiliate Links and Product Recommendations

MilTech RV may recommend products, tools, RV accessories, safety equipment, replacement parts, or other services we believe may be useful.

Some links may be affiliate links. If you buy something through one of those links, MilTech RV may receive a commission, referral payment, discount, credit, or other benefit.

A recommendation does not mean a product is guaranteed to fit every RV.

Before purchasing, verify:

  • Model compatibility
  • Dimensions
  • Voltage and amperage
  • Weight ratings
  • Connection type
  • Manufacturer requirements
  • Installation requirements

Third-Party Referrals

Sometimes we may refer a customer to another technician, dealer, manufacturer, towing company, campground, body shop, generator specialist, or other service provider.

We may do this when a job is outside our normal scope, outside our service area, or better handled by a specialist.

Unless specifically stated otherwise in writing, the referred business is independent from MilTech RV.

You should evaluate that provider's pricing, qualifications, insurance, licensing when applicable, availability, and terms before hiring them.

Service Availability

MilTech RV is a mobile business, and service availability can change.

Availability may be affected by:

  • Seasonal service areas
  • Existing appointments
  • Travel distance
  • Weather
  • Parts availability
  • Campground access
  • Type of repair
  • Technician availability

Submitting a request form does not automatically confirm an appointment. We will confirm the appointment after reviewing the request and availability.

Website Information

We make reasonable efforts to keep MilTechRV.net accurate and current, but RV products, manufacturer procedures, pricing, software, specifications, and service availability can change.

If something on the website conflicts with a current written estimate, invoice, inspection agreement, service authorization, or manufacturer requirement, the more specific or current document may control.

For more information, please review our Website Disclaimer and Terms of Use.

Questions About a Policy?

If something is unclear, please ask us. We want customers to understand the service, the expected charges, and the limits of the work before making a decision.

MilTech RV Repair & Inspection
1014 SE Belmont Dr Apt 8
Ankeny, IA 50021-3548

Phone: (515) 257-6021
Email: miltechrv@gmail.com
Website: www.miltechrv.net

Last Updated: September 25, 2026