01
Discuss Symptoms
Explain what the RV is doing, when it started and what conditions make the problem better or worse.
Technician Phone & Video Consultation
Need Help Understanding an RV Problem?
Talk directly with an RV technician for practical one-on-one guidance by phone or video. We can review symptoms, photos, videos, fault codes and equipment information to help you understand what may be happening and what to do next.
✓ Phone or Video
✓ Photos & Fault Codes
✓ Safe Troubleshooting
✓ Certified RV Technician
How We Can Help
Get Practical Guidance Without Guessing
Remote consultation can be useful when you need help understanding a symptom, locating a component, reviewing an error code, or deciding whether the problem needs an on-site service appointment.
02
Review Photos & Videos
We can review visible components, wiring, displays, fault messages and operational behavior you share during the consultation.
03
Understand Fault Codes
We can help interpret common RV equipment fault codes and identify useful next troubleshooting steps.
04
Locate Components
Get help identifying breakers, fuses, controls, switches and major service components in your RV.
05
Safe Basic Troubleshooting
Work through appropriate low-risk checks that may help narrow down the problem.
06
Plan the Next Step
Understand likely repair paths, information to gather, parts that may be involved, or whether on-site diagnosis is recommended.
Before Your Appointment
What to Have Ready
The more information available during the consultation, the more productive the call can be.
RV Information
- Year, make and model
- VIN when relevant
- RV type
- Any recent repairs or modifications
Equipment Information
- Appliance or component brand
- Model and serial number when available
- Error codes or warning lights
- Photos of labels or displays
Problem Details
- When the issue started
- What happens when you operate the system
- What you have already tried
- Photos or video of the symptom
Simple Pricing
One Straightforward Consultation Rate
No confusing tier structure. Reserve time directly with a technician and use the session for the RV problem or questions that matter most to you.
$75
First Hour
Phone or video consultation with an RV technician.
Additional time, if needed and agreed to, may be billed separately.
How the Consultation Works
Explain. Review. Troubleshoot. Plan.
Remote consultation is intended to help you understand the situation and make a better-informed next decision. It is not a substitute for hands-on testing when physical measurements or access are required.
1. Explain
Tell us what the RV is doing and when the problem occurs.
Tell us what the RV is doing and when the problem occurs.
2. Review
Share photos, video, fault codes, labels or equipment information when useful.
Share photos, video, fault codes, labels or equipment information when useful.
3. Troubleshoot
Work through safe, appropriate checks that may narrow the possible causes.
Work through safe, appropriate checks that may narrow the possible causes.
4. Plan
Discuss likely next steps, repair options or whether on-site service is appropriate.
Discuss likely next steps, repair options or whether on-site service is appropriate.
Safety Comes First
Some Procedures Should Not Be Performed Remotely
For safety, customers will not be instructed to perform procedures involving live high-voltage electricity, pressurized propane systems, unsafe roof access, internal appliance disassembly, or other work that could create an unreasonable risk of injury or property damage.
Remote vs. On-Site Service
When a Consultation Is Helpful — and When We Need to See the RV
A Consultation May Be a Good Fit When…
- You want help understanding symptoms or fault codes
- You need help locating a breaker, fuse or control
- You want to review photos or equipment information
- You need help deciding what service to schedule
- You want a second set of eyes before buying parts
On-Site Diagnosis May Be Better When…
- Electrical measurements are required
- The system needs hands-on mechanical testing
- A leak must be physically located
- A component must be disassembled or accessed
- The symptom cannot be confirmed remotely
Customer Experience
Clear Explanations Matter
★★★★★
“Personable and talented.” Aron accurately diagnosed and fixed the problems, spent time educating us, and welcomed future questions.— Google Business Review
Have an RV Question? Talk to a Technician.
Have your RV information, photos, fault codes and questions ready, and we’ll help you work through the next step.
* At your appointment time, show the tech your issue live using your phone